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Worry-Free Support Onsite Service Support Benefits
- No Charge for onsite service (Regular rate is $150 per hour with a 2-hour minimum)
- 24/7 Service Response
- 4-hour onsite response for Server Down Emergency
- Periodic System Maintenance
- Custom Programming Services
- Remote-Entry Support/Help
- System Training Session (once per year or as required)
- Menu Changes & Modifications/Assistance at No Charge
- Priority Response (we visit you before non-contract customers)
- No limit to the number of required service calls
- No deductible
In a time of emergency, you need more than telephonic support; you need someone to physically come to your business or restaurant and fix your issue efficiently and immediately. SmartPOS understands and wants to help meet your needs. With our Worry-Free Onsite Service Support, you will receive help in a variety of issues from menu changes and modifications to updates, backups and system maintenance. Helping you find solutions and anticipate problems is crucial to the way we work. Our Worry-Free Support staff brings years of expertise and will work their hardest to resolve your issues.
By taking advantage of our Onsite Service contract, your business or restaurant will receive priority response and you will never have to worry about a deductible or charge when you call us in. You can also check out a full list of support options by clicking here. Our Worry-Free Support can also help your business or restaurant with other issues if you are also signed up for our website design and hosting platform SIDEKICK or our small business IT Solutions provider CORETECH. Please visit those sites if you would like to receive more information about our services.